Refund Policy

1. Why digital goods are different

Our products are delivered instantly and cannot be returned in any meaningful sense — once an asset is granted to your Cfx.re account, you have it. That is why most stores in this market refuse refunds outright. We do not, because a policy that never says yes is worth nothing to the person reading it.

2. When we refund

Within 24 hours, no questions asked

If you request a refund within 24 hours of purchase and have not deployed the resource to a live production server, we will approve it. You do not have to explain yourself and we will not try to talk you out of it.

Within 7 days, for a genuine fault

If the product does not work as described on a supported framework, and we cannot resolve it with you, you are entitled to a full refund within 7 days of purchase. "As described" means the behaviour documented on the product page and in the installation guide.

Duplicate or accidental purchase

Bought the same product twice, or bought the wrong one? Tell us and we will sort it out — either a refund or a swap for the product you meant to buy.

3. When we do not refund

• The request is made after the windows above, without a defect on our side
• The problem is caused by third-party resources, a modified framework core, or an unsupported framework not listed on the product page
• The product works as described and you simply no longer want it
• The resource has been redistributed, leaked or shared — that also terminates the licence under our Terms of Service
• You are asking us to refund a purchase made from a different store

Being unable to install something is not a reason we refuse. Open a ticket first — installation help is free, and most cases are resolved in a few minutes.

4. How to request one

1. Open a ticket in our Discord. Include your order ID and, if it is a technical issue, the console error and which framework you run.
2. We reply within one business day. If it is a fault, we will usually try to fix it first — you are free to decline and take the refund instead.
3. If approved, we authorise the refund through Tebex, who return the money to your original payment method.

You may also contact Tebex customer support directly. They are the merchant of record and process every refund.

5. Timing

Once approved, Tebex issues the refund immediately. How long it takes to appear depends on your bank or payment provider — typically 3 to 10 business days. That part is outside our control and outside Tebex's.

6. What happens to your licence

A refunded purchase means the licence ends. The asset grant is revoked from your Cfx.re account and the resource must be removed from your servers.

7. Chargebacks

Please talk to us before opening a chargeback with your bank. A chargeback costs us a fee on top of the refunded amount and results in a permanent ban from all future purchases. Every case we can resolve in a ticket, we would rather resolve in a ticket.

8. Free products

There is nothing to refund on a free resource. If one does not work for you, open a ticket anyway — free products get the same support as paid ones.

9. Your statutory rights

Nothing in this policy limits rights you have under the mandatory consumer law of your own country. Where local law grants you a stronger right of withdrawal than the windows above, that law applies.